Sometimes customers look for another contractor even if their systems are working properly.  

They didn’t like the technician who visited their home or office.  


They didn’t feel comfortable with the person on the telephone.  


There was no follow up after the service call or replacement.  


Your field or office employee never knew he or she did something wrong. But, he or she did…in the eyes of the customer!


“Soft skills” are critical to keeping and growing your customer base. This video series is designed to help your team improve listening skills, communication skills, and build a more than satisfied customer base.

CLICK THE "WATCH NOW" BUTTON FOR A SAMPLE OF THE VIDEO SERIES

The Details:


  • Programs are divided into four segments: Technician, Dispatch/CSR/Maintenance, Follow Up, and Commercial. 


  • Each video is 15 to 30 minutes in length – easy to use in service meetings or training meetings.


  • They are designed to help your field and office personnel build and keep trust of your customers…so that you grow your business profitably.


Updates are free…forever!


You have access to today’s videos and the videos that I will continue to add to the library. 

One investment – foreverThe lowest investment – forever.

Here are the videos in the library now:

Technician:


  1. How to Speak Woman
  2. Explanation of Pricing for Technicians
  3. Proof that Maintenance Saves Money
  4. Repair Conversations
  5. Maintenance Conversations during Repairs
  6. Callback/Warranty Conversations
  7. Maintenance Conversations while Performing Maintenance
  8. Cooling Roleplays
  9. Listening Techniques

Critical Thinking Skills (CTS)


  1. CTS Overview
  2. CTS Module 1 – Background
  3. CTS Module 1 – At The Customers Home
  4. CTS Module 2 – Gas Heating Part 1
  5. CTS Module 2 – Gas Heating Part 2
  6. CTS Module 2 – Gas Heating Part 3
  7. CTS Module 3 – Cooling Part 1
  8. CTS Module 3 – Cooling Part 2 Section 1
  9. CTS Module 3 – Cooling Part 2 Section 2

Residential Installation:


  1. Listening Techniques
  2. Before You Go
  3. Greeting the Customer
  4. Handling Issues on the Job
  5. Finishing the Job and Collecting

Dispatch/CSR/Maintenance:


  1. Handling the Three Types of Callers
  2. Setting up Maintenance Calls
  3. Debriefing Calls and Tickler Files
  4. Turning Grumpy Techs into Happy Techs
  5. Turning Unhappy Customers into Happy Customers
  6. Telephone Conversations
  7. Telephone Listening Techniques
  8. Dispatch Role Plays with Technicians
  9. The Volcano Has Erupted, Who Comes First?

General:


  1. Follow up on Service and Maintenance
  2. Follow up on Replacements
  3. Words and Phrases to Avoid
  4. How to Prepare for a Role Play
  5. Eliminate Your Hidden Sales Prevention Department
  6. Summer Safety Issues

Commercial:


  1. Technician – Repair Conversations
  2. Technician – Callback/Warranty Conversations
  3. Technician – Maintenance Conversations During Maintenance
  4. Technician - Maintenance Conversations During Repair Call
  5. Dispatch – Handling the Three Types of Callers
  6. Dispatch – Debriefing Calls, Quotes, and Tickler Files
  7. Dispatch - Commercial Role Plays

8 New Programs are now in the library:

  • Dispatch Responsibilities in Slower Seasons
  • Dispatcher Getting Ready for Spring
  • Dispatcher Debriefing Questions – Part 2
  • Technician Cooling Role plays – parts 1 and 2
  • Technician Warranty Leak Letter
  • Dispatcher Cooling Role Plays
  • The $400 Roll of Duct Tape and the $700 Oil Nozzle

And, I will continue to add to it so that you have many options to 
help you train your field employees and office staff.

Your investment: only $1297


Your investment is guaranteed. If you don’t feel the videos are helpful to your team and you, just call us within 30 days after you invest and we will refund your money quickly. No hassles!

Hurry!


This investment is only $1297. The investment price may go higher in the future year as the library gets larger.


Just click here or call us at 770-729-0258 to begin helping your team members take care of your customers.

Ruth King

Profit & Wealth Guru


P.S. Invest in your employees today! You will never see a lower investment price. You will never have to pay for additions to the soft skills library. 
Click below or call 770-729-0258 to get started.